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7 Mistakes to Avoid while Choosing a Managed IT service provider

June 15, 2023

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It’s important to select the best Managed IT Service Provider (MSP) for your company, but doing so can be difficult and fraught with danger. Seven frequent errors to avoid during the MSP selection process are highlighted in this blog. By avoiding these mistakes, you can make an informed choice that supports your company’s objectives and maximizes the advantages of outsourcing your IT requirements. This guide will arm you with the information to pick the best Managed IT Services and ensure successful collaboration, from identifying your business requirements and avoiding price-based selections to taking into account experience, reputation, security, compliance, service level agreements, and unique service models.

 

1. Unclear business requirements

It is essential to define your business’s requirements & goals before you start looking for an MSP.

Without a clear understanding of your specific needs and objectives, it becomes difficult to evaluate potential providers and ensure they can meet your expectations. 

This may lead to a prolonged selection process and subsequent reevaluations. This can waste valuable time and resources as you backtrack, reevaluate providers, and potentially switch providers midstream.

Setting clear business goals and IT requirements is beneficial not only for choosing the right MSP but also for ensuring you are getting the most out of the services.

 

2. Choosing your MSP based on price alone

When searching for the best IT support service, you may be tempted to settle for the company that offers you the lowest price. However, doing that can be problematic.

Choosing the cheapest MSP may lead to poor quality & resources. A cheap MSP may not have the capacity or willingness to provide adequate service and support when you need it most.

While a cheap MSP may seem cost-effective initially, it may have hidden costs or unexpected expenses. They might charge extra for essential services, upgrades, or additional support. 

 

3. Choosing MSP without knowing their expertise

Choosing a Managed Service Provider (MSP) without having a clear understanding of their expertise can have significant drawbacks and negative consequences for your business. 

Each MSP tends to specialize in different areas, such as cloud computing, cybersecurity, data management, or network infrastructure. By choosing an MSP without considering their expertise, you run the risk of receiving subpar services or solutions that may not align with your business needs.

MSP expertise

4. Ignoring MSP’s reputation & industry experience.

Choosing a managed IT service provider without taking into account an MSP’s reputation and professional experience can have serious consequences for your company.

IT requirements, compliance standards, and legal frameworks vary by industry. It is more likely that an MSP with relevant industry experience will have a thorough awareness of these subtleties and be well-equipped to efficiently address industry-specific needs. You might pass up the chance to take advantage of their knowledge and gain from their advice and insights if you ignore an MSP’s industry experience.

Choosing an MSP with a solid reputation and relevant experience adds another level of confidence and trust. A reputable, long-standing MSP is more likely to have a track record of providing high-quality services and exemplifying professionalism in their engagements.

 

5. Neglecting security & compliance

Security breaches can result in data theft, unauthorized access, and disruptions to your business operations. By disregarding security when selecting an MSP, you may end up with a provider that lacks robust security measures, putting your sensitive information and valuable assets at risk. 

Compliance is equally vital, especially if your business operates in regulated industries such as finance, healthcare, or government. Ignoring compliance requirements when choosing an MSP can lead to non-compliance with legal and industry regulations, resulting in severe penalties, legal liabilities, and damage to your reputation.

 

6. Assuming all MSP models are the same

Each MSP is unique and has different expertise, pricing & service models, and plans. It is important to review multiple MSPs and their pricing options. Customization options within the services package structure are also worth considering. MSPs may differ in their ability to customize service offerings based on your unique business needs.  

By assuming all MSP models are the same, you may overlook the billing structure that best aligns with your budget and usage patterns, resulting in potential cost inefficiencies or unexpected expenses.

Common MSP pricing models

7. Ignoring Service Level Agreements (SLA)

SLAs establish the standards for service quality. They outline the agreed-upon service levels and performance metrics that the MSP commits to meeting. Without SLAs, there are no clear benchmarks or standards for evaluating the quality of service. This lack of clarity can lead to inconsistent or subpar service quality, extended periods of downtime, and insufficient support, ultimately impacting your business operations and customer satisfaction.

Ignoring SLAs may lead to potential service deficiencies, lack of responsiveness, and difficulties in addressing problems. Considering SLAs is vital for a successful and mutually beneficial partnership with an MSP.

 

Conclusion:

Choosing a Managed IT Service Provider (MSP) is a decision that should not be taken lightly. By avoiding the seven common mistakes discussed in this blog, you can ensure a successful partnership with an MSP that meets your business requirements and goals. Clear business requirements, careful consideration of expertise and reputation, prioritizing security and compliance, understanding unique service models, and embracing Service Level Agreements (SLAs) are all crucial factors to consider. By making informed decisions and avoiding these pitfalls, you can pave the way for a productive and efficient IT infrastructure, allowing your business to thrive in today’s digital landscape. Take the time to evaluate potential MSPs and choose one that aligns with your vision, ultimately setting your business up for success.

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