Privacy Policy

At Terralogic, we value your privacy and are committed to protecting and processing your personal information responsibly.

Terralogic Inc. (“Terralogic,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains what personal data we collect, how and why we use it, who we share it with, and the choices and rights available to you. It applies to everyone who visits or uses terralogic.com and our related products and services (the “Services”), regardless of where you are located.

We apply the same privacy standards and practices to all users worldwide, regardless of where you live. By using our Services, you agree to the practices described in this Policy.

We collect the following categories of information when you interact with our Services:

INFORMATION YOU PROVIDE

• Contact details, such as name, email address, phone number, and company, when you fill out a form, request a demo, or contact us.
• Account information, such as a username and password, if you create an account.
• Any other information you choose to share with us, such as in a message or inquiry.

INFORMATION COLLECTED AUTOMATICALLY

• Device and technical information, such as IP address, browser type, operating system, and general location derived from your IP address.
• Usage information, such as pages viewed, links clicked, time spent on our site, and referring website.
• Information collected through cookies and similar tracking technologies, described in Section 2 below.

SENSITIVE INFORMATION

We do not seek to collect sensitive personal data (such as health, financial account, or biometric information) through our Services. If you choose to share such information with us, we will only use it for the purpose you shared it and will apply additional care in handling it.

CHILDREN

Our Services are intended for business and professional audiences and are not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at privacy@terralogic.com so we can delete it.

We use cookies, pixels, and similar technologies to operate our website, understand how it is used, and deliver relevant content, including through tools such as the Meta Pixel and analytics platforms.

• Essential cookies: required for our website to function properly.
• Analytics cookies: help us understand how visitors use our site so we can improve it.
• Marketing cookies: used to show you more relevant content and ads on our site and elsewhere.

When you visit our website, you can choose which categories of cookies to allow through our cookie banner. You can change your preferences at any time using the “Cookie Preferences” link in our website footer.

We use your personal data for the following purposes:

• To provide, operate, and improve our Services and respond to your enquiries;
• To communicate with you, including sending updates, newsletters, and marketing (with the choice to opt out at any time);
• To understand how our Services are used and improve their relevance and performance;
• To maintain the security of our Services and prevent fraud or misuse;
• To comply with applicable laws, regulations, and legal requests; and
• To support business operations such as accounting, audits, and corporate transactions.

We only use your personal data where we have an appropriate reason to do so, such as your consent, our need to provide a service you requested, our legitimate business interests, or a legal obligation, and we will not use it in ways that are incompatible with the purposes described here without informing you.

We do not sell your personal data. We may share it only in the following circumstances:

• With trusted service providers who perform services on our behalf (such as hosting, analytics, email delivery, and advertising), under agreements that require them to protect your data and use it only as we direct;
• As part of a business transaction, such as a merger, acquisition, or sale of assets, in which case we will ensure the recipient continues to honor this Policy;
• Where required by law, or to protect the rights, property, or safety of Terralogic, our users, or others; and
• With your consent, we disclose it to you for any other purpose.

As a global company, we may store and process your personal data in countries other than your own. Wherever we transfer personal data, we take appropriate steps to ensure it remains protected to the standard described in this Policy, including through contractual safeguards with the parties that receive it.

We keep personal data only for as long as needed for the purposes described in this Policy, or as required by law.

• To provide the Service
• To comply with legal obligations
• To resolve disputes
• To enforce agreements

When personal data is no longer needed, we securely delete or anonymize it.

Where we rely on your consent (for example, for marketing emails or optional cookies), you can withdraw it at any time, free of charge, by:

• Clicking “unsubscribe” in any marketing email;
• Updating your choices via “Cookie Preferences” in our website footer, or
• Emailing privacy@terralogic.com.

Withdrawing consent will not affect the lawfulness of anything we did with your data before you withdrew it but may affect our ability to provide certain features going forward.

You have the following rights regarding your personal data, and we will honor these requests for everyone who contacts us, regardless of location.

• Access: Ask us what personal data we hold about you and how we use it.
• Correction: Ask us to correct inaccurate or incomplete personal data.
• Deletion: Ask us to delete your personal data, subject to limited exceptions (for example, where we must keep it to meet a legal obligation).
• Restriction: Ask us to limit how we use your personal data in certain circumstances
• Objection: Object to our use of your personal data, including for marketing purposes.
• Portability: Request a copy of your personal data in a portable format to transfer elsewhere.
• Opt out of automated decisions: request that a decision with significant effects on you not be made solely by automated means, where applicable.
• Nominate a representative: if you wish, you may nominate someone to exercise these rights on your behalf in the event you are unable to do so yourself.
• Non-discrimination: we will not penalize you in any way, including through reduced service quality or pricing, for exercising your rights.

To exercise any of these rights, contact us at privacy@terralogic.com. We may need to verify your identity before responding, and we aim to respond to all requests within 30 days. If you are not satisfied with our response, you have the right to raise your concern with your local data protection authority.

We use reasonable technical and organizational measures, including encryption, access controls, and regular security reviews. These are designed to protect your personal data from unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is completely secure, but we work to improve our safeguards continually.

If we become aware of a data breach that puts your personal data at risk, we will investigate promptly, take steps to contain and address it, and notify affected individuals and relevant authorities where required, without undue delay.

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before sharing any information with them.

We may update this Policy from time to time to reflect changes in our practices or for legal reasons. We will post any updates on this page along with a revised “Last Updated” date, and where changes are significant, we will provide additional notice, such as by email or a notice on our website.

If you have questions about this Policy or how we handle your personal data, please reach out:

• Email: privacy@terralogic.com
• Website: terralogic.com/contact-us/