Modernizes Sierra County’s Document Management System

Client: Sierra County, NM
Industry: County Government

Overview

Sierra County, established in 1884, covers over 4,236 square miles of land and water. It’s home to about 11,988 people (based on the 2010 census), with Truth or Consequences as the county seat. This charming city has a population of 6,475 and, along with Elephant Butte and Williamsburg, forms the county’s three main urban hubs. Despite these centers, the area has a wonderfully rural vibe that sets it apart.

Challenges

The County faced several obstacles, including:

• Coordination Difficulties: With multiple departments and officials working towards goals, communication gaps often arise, leading to inefficiencies and delays in decision-making. 
• Outdated Systems: There is a need to transition from legacy software and adoption to modern solutions. 
• Hardware Needs: A lack of sufficient equipment posed a significant challenge to managing documents efficiently.

Our Solution

Terralogic’s Document Systems (TDS) collaborated with Sierra County to provide a comprehensive upgrade. We made sure everything was modernized, ensuring seamless integration across all departments. Key solutions included:

1. Document Scanning Services:
   • We completed multiple document digitization projects one by one. We transformed all the physical files into well-organized digital records. Allowing them to access the documents easily and efficiently. 
2. AppEnhancer Software:
   • We delivered and implemented the AppEnhancer software to streamline workflows. The software helped people to access all the documents easily in a few clicks. 
   • Then we provided staff across various departments with thorough training on the new system. This will help them ensure smooth adoption for everyone. 
3. Hardware Installation and Maintenance:
   • As each department has its own unique needs, we supplied and installed a range of scanners. 
   • To ensure everything runs smoothly, we provided ongoing maintenance services to keep the equipment in top shape.

Results

• Streamlined Operations: As we implemented these solutions, the old departments completely transitioned to a modernized system. Resulted in efficient document management and improved inter-departmental coordination. 
• Enhanced Productivity: Our staff training on AppEnhancer resulted in better resource utilization and faster workflows. Resulting in improved productivity. 
• Client Satisfaction: We are glad that Sierra County expressed satisfaction with our TDS’s high level of service and is seeking continued assistance for further modernization efforts. 

Technologies Used

• AppEnhancer Software: Enhanced document workflows and storage solutions.
• Scanners: tailored hardware solutions for optimal performance and scalability.