How does the AI Customer Support Agent handle customer inquiries?

The AI Customer Support Agent uses advanced LLMs and NLU to understand customer queries across chat and voice, providing instant, accurate, and empathetic responses.

Can the AI agent operate across chat and voice channels?

Yes, Terralogic’s AI Customer Support Agent supports multi-channel interactions including chat and voice, ensuring consistent support across all platforms.

Does the AI agent learn from past interactions?

Yes, it continuously fine-tunes replies from past customer interactions, improving response accuracy, empathy, and resolution efficiency over time.

What languages does the AI agent support?

Terralogic’s AI agent supports multiple languages, enabling global organizations to engage with customers in their preferred language.

Yes, AI agents are available round-the-clock, across time zones and peak hours, reducing wait times and ensuring uninterrupted customer support.

Does it improve customer service metrics?

Yes, by providing fast, accurate, and empathetic support, it enhances metrics such as response time, resolution rate, and customer satisfaction.

What makes Terralogic’s AI agent different from traditional chatbots?

It combines advanced LLMs with emotional intelligence, adapting to context, detecting tone and sentiment, and providing natural, human-like conversations.

Can the AI agent integrate with existing systems?

Yes, it can integrate with enterprise systems, CRMs, and RAG frameworks, enabling efficient automation and personalized customer experiences.

How does AI support smart escalations and human-in-the-loop processes?

The agent automatically escalates complex cases to human experts while learning from human interactions, combining AI efficiency with human insight for continuous improvement.

AI CX Agent

Smart Conversations. Instant Resolutions. 24/7.

Q: Can it provide analytics for conversation insights?

The AI agent offers CX Insights to analyze customer conversations, uncover improvement opportunities, and enhance quality audits for better service delivery.

Q: How is escalation managed?

The AI agent detects complex or unresolved issues and seamlessly escalates them to human teams, ensuring accurate and empathetic resolution.

Deliver lightning-fast support with an AI agent that listens, speaks, and understands—and knows when to escalate. From voice to chat, Terralogic’s AI Agent handles your customer interactions with empathy, speed, and brand precision

Start 24/7 Smart Support

It's all about

Building Agents that Understand Your Customer

Our AI Agents combine advanced LLMs with emotional intelligence to deliver natural conversations, accurate resolutions, and smart escalations. They go beyond scripted responses—adapting to context, learning from every interaction, and responding with empathy that builds lasting customer trust.

Detects tone, sentiment, and urgency to guide responses

Delivers consistent, multi-channel support via chat and voice

Continuously fine-tunes replies from past customer interactions

Seamlessly escalates unresolved issues to human teams

Operates round-the-clock to reduce wait times and boost satisfaction

Case study

Smart Post-Handover Support for Steel Homes with AI Assistants Description:

We helped a leading steel home construction company transform their post-handover experience by deploying personalized AI assistants for every home.

Scaling Learner Support with an AI Assistant for Lollypop Academy

We helped Lollypop Academy streamline admissions and student support with a branded AI assistant.

Revolutionizing Public Access to City Regulations with an AI-Powered Document Assistant

We helped with a mid-sized municipality to turn dense civic documents into a 24/7 intelligent assistant.

Smarter Issue Resolution: AI Voice Agent for Automated Ticket Creation & Escalation

We helped a service-driven organization deploy an AI voice agent that captures user issues through natural conversations, raises support tickets, and escalates them to the right team. 

Smarter Support Starts Here: 24/7 AI Agents That Truly Understand Your Customers.

See it in Action

What Sets Our AI Customer Support Agent Apart

CX messaging assistant

Experience fast, accurate, and empathetic conversations with our virtual CX agent.

CX Voice Assistant

An AI-powered voice assistant expertly tuned to your brand’s unique voice resolves complex voice inquiries and seamlessly escalates tough cases to human experts.

CX Insights

Analyze every customer conversation, uncover improvement opportunities, and elevate quality audits.

Human-in-the-loop

Smart AI meets expert humans. We combine cutting-edge AI technology with adept human insight to drive continuous improvement and deliver exceptional results.