AI CX Agent
Smart Conversations. Instant Resolutions. 24/7.
Deliver lightning-fast support with an AI agent that listens, speaks, and understands—and knows when to escalate. From voice to chat, Terralogic’s AI Agent handles your customer interactions with empathy, speed, and brand precision

It's all about
Building Agents that Understand Your Customer
Our AI Agents combine advanced LLMs with emotional intelligence to deliver natural conversations, accurate resolutions, and smart escalations. They go beyond scripted responses—adapting to context, learning from every interaction, and responding with empathy that builds lasting customer trust.
Detects tone, sentiment, and urgency to guide responses
Delivers consistent, multi-channel support via chat and voice
Continuously fine-tunes replies from past customer interactions
Seamlessly escalates unresolved issues to human teams
Operates round-the-clock to reduce wait times and boost satisfaction
Case study
Smart Post-Handover Support for Steel Homes with AI Assistants Description:
We helped a leading steel home construction company transform their post-handover experience by deploying personalized AI assistants for every home.
Scaling Learner Support with an AI Assistant for Lollypop Academy
We helped Lollypop Academy streamline admissions and student support with a branded AI assistant.
Revolutionizing Public Access to City Regulations with an AI-Powered Document Assistant
Description: We helped with a mid-sized municipality to turn dense civic documents into a 24/7 intelligent assistant.
Smarter Issue Resolution: AI Voice Agent for Automated Ticket Creation & Escalation
We helped a service-driven organization deploy an AI voice agent that captures user issues through natural conversations, raises support tickets, and escalates them to the right team.
Smarter Support Starts Here: 24/7 AI Agents That Truly Understand Your Customers.
See it in ActionKey Features or Differentiators
CX messaging assistant
Experience fast, accurate, and empathetic conversations with our advanced AI chat.
CX Voice Assistant
An AI expertly tuned to your brand’s unique voice. Resolve complex voice inquiries through natural conversations and seamlessly escalate tough cases to human experts.
CX Insights
Analyze every customer conversation, uncover improvement opportunities, and elevate quality audits.
Human-in-the-loop
Smart AI meets expert humans— We blend cutting-edge AI technology with expert human insight to continuously improve and provide exceptional results.
AI Agents and RAG
With AI Agents and Custom RAG, we provide organizations with tailored, enterprise-level chatbots and AI agents that drive efficiency and innovation.
24/7 Availability
AI Agents never sleep. Keep your support running across time zones, holidays, and peak hours—zero downtime, zero wait.
Natural Language Understanding (NLU)
Voice agents are trained in your brand’s tone and terminology. Every answer feels like it came from your top human rep.
Workflow
Industries We Serve
From startups to known brands we have many stories to tell
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Real Estate
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Accounting
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Fintech
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Healthcare
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Retail
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Insurance
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Automotive
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Government
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Edutech
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Manufacturing
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SM Business
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E-Commerce
Recent Blogs
New on our blog
FREQUENTLY ASKED
Questions
How does the AI Support Agent handle customer inquiries?
It uses NLP-driven conversational AI to understand intent, resolve routine queries, and escalate complex issues to humans.
Can it operate across chat and voice channels?
Yes, it delivers omnichannel support, seamlessly handling both text chat and voice interactions.
Does it learn from past interactions to improve over time?
Absolutely. Each conversation helps the agent refine responses and deliver more accurate, empathetic support.
Can it provide analytics for conversation insights?
Yes, it captures conversation data to drive CX reporting and continuous improvement.
What languages does it support?
Multilingual support allows you to serve global customers authentically.
Can it operate 24/7?
Yes, always-on availability ensures no missed calls or delays anytime, anywhere.
How is escalation managed?
Smooth call transfers maintain context and continuity when handing over to live agents.
Does it improve service metrics?
Yes, it reduces hold times, improves first-call resolution, and boosts customer satisfaction.
Our 16 years of achievements includes:
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10M+
lines of codes
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2400+
projects completed
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900+
satisfied clients
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16+
countries served