Scaling Learner Support with an AI Assistant for Lollypop Academy
We helped Lollypop Academy streamline admissions and student support with a branded AI assistant.
SERVICE
AI-powered learner support & academic assistance
Domain
Artificial Intelligence (AI)
Industry
Education & E-Learning
Location
India
Problem Statement
As Lollypop Academy scaled as a premier design education platform, it faced mounting challenges in managing high volumes of inquiries—from admissions and course details to student support—all while maintaining a brand-consistent experience.
Key issues included
- Learners and prospects received incomplete or misaligned responses due to a generic chatbot system.
- Support teams were overwhelmed with repetitive, low-complexity queries.
- No centralized way to manage or scale support across new programs, deadlines, and admissions cycles.
- High human dependency slowed down response times and created inconsistent communication.
These gaps were costing the academy valuable opportunities and affecting learner trust and satisfaction.
Our Solution
We deployed a dedicated AI Assistant Platform tailored specifically for Lollypop Academy’s educational workflows.
Specialized Academic Assistant
- Built exclusively for Lollypop Academy, the assistant understands the academy's tone, FAQs, policies, programs, and learner lifecycle, delivering helpful, accurate answers instantly.
Smart Receptionist Routing
- A central receptionist assistant identifies user intent and directs queries to the appropriate specialized assistant (Admissions, Program Info, Career Support, etc.).
Secure, Role-Based Knowledge
- The assistant pulls only from approved academic documents, ensuring answers stay accurate, policy-compliant, and consistent with the brand.
Seamless Escalation
- For more complex queries, the assistant can trigger an email to the academic support team, passing along the full conversation history for a smooth human takeover.
Analytics Dashboard
- We provided a centralized dashboard to monitor assistant performance, track user queries, and generate actionable insights for the academic team.
Results Delivered
- 65% increase in user engagement and query resolution within weeks of launch.
- 90% reduction in repetitive queries being handled by human teams.
- Consistent and accurate answers across all academic and operational domains.
- Onboarding of new programs or changes now takes just hours.
- 24/7 academic support—with zero compromise on tone, brand, or experience.
Conclusion: What We Achieved
This implementation transformed Lollypop Academy’s learner support into a scalable, intelligent, and brand-aligned experience.
We enabled the academy to scale support effortlessly, reduce operational load, and elevate learner experience—without sacrificing accuracy or personality.
By combining automation with smart human handoffs and a deep understanding of educational content, the academy is now positioned to support thousands of learners, prospects, and alumni—confidently, consistently, and at scale.
Our 16 years of achievements includes:
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10M+
lines of codes
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2400+
projects completed
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900+
satisfied clients
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16+
countries served