Smart Post-Handover Support for Steel Homes with AI Assistants
We helped a leading steel home construction company transform its post-handover experience by deploying personalized AI assistants for every home.
SERVICE
Post-handover customer support powered by AI Assistants
Domain
Artificial Intelligence (AI)
Industry
Construction & Real Estate
Location
USA
Problem Statement
A leading steel home construction company known for building durable, energy-efficient homes was facing a growing challenge after home handovers. While the company delivered high-quality, ready-to-move-in steel homes, many homeowners struggled with:
- Understanding where to find essential home manuals, like appliance guides, electrical layouts, plumbing, or structural components.
- Delays in getting answers for minor repairs or maintenance requests.
- Frequent calls to support teams for basic but time-consuming queries (e.g., “How to reset my smart lock?” or “Where is my water shutoff valve?”).
- A lack of centralized, accessible information leads to a poor post-handover experience and added operational overhead.
This gap was not just affecting customer satisfaction—it was also creating unnecessary workload for service teams and impacting referrals.
Our Solution
We developed and deployed a Homeowner AI Assistant Platform tailored specifically for steel homes to bridge the information gap between handover and hassle-free homeownership.
A Personalized AI Assistant for Every Home
- Each home is now paired with a smart assistant, trained on that home’s unique specifications, such as covering layout, fixtures, appliances, and installed systems in a mobile application
Easy Navigation of Digital Home Manuals
- Homeowners can ask simple questions like “Where’s my water inlet?” or “How do I clean my solar panels?” and get instant, visual answers pulled from the home’s digital manual and documents.
Smart Troubleshooting & Support Routing
- The assistant walks homeowners through step-by-step fixes for common issues. If needed, it can escalate the case to a technician with a full chat history for faster service.
Document-Aware AI
- The assistant learns directly from handover documents, warranty PDFs, and installation guides, and integrates them into natural conversations—making support intuitive and self-service.
Central Support Dashboard
- The construction company now has a unified dashboard to track post-handover queries, identify common issues, and proactively improve customer service.
Results Delivered
- 70% reduction in post-handover support tickets for routine questions and minor issues.
- 95%+ of homeowner queries are resolved instantly without human intervention.
- Faster onboarding of new homes: AI assistants can be configured within hours using existing digital handover packs.
- Improved homeowner trust and satisfaction, leading to better referral rates and repeat project interest.
- Support teams are now focused on critical issues, not repeating answers to basic questions.
Conclusion: What We Achieved
We helped the construction company extend its commitment beyond the build phase, offering every homeowner a personal digital concierge for their steel home.
A scalable, always-available AI support system that delivers clarity, confidence, and convenience to every homeowner—without adding pressure to support teams.
With this solution, the company turned a post-handover pain point into a loyalty-building opportunity, proving that great construction doesn’t end at handover—it evolves into great ownership.
Our 16 years of achievements includes:
-
10M+
lines of codes
-
2400+
projects completed
-
900+
satisfied clients
-
16+
countries served